Welcome to Alishan.

Alishan is a UK-based online store offering a range of winter and cold-weather products, including blankets, warm bedding, comfort products, and other items designed to provide warmth and comfort during colder seasons.

These Terms of Service ("Terms") govern your access to and use of our website, alishanstore.com ("Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Service.

1. Eligibility and Use of the Service

By using our Service, you confirm that you are at least 18 years old or have reached the legal age of majority in your jurisdiction, whichever is higher.

You agree to use the Service only for lawful purposes and in compliance with these Terms and all applicable laws and regulations.

You agree not to:

• Violate any applicable laws or regulations.
• Attempt to gain unauthorized access to our systems or databases.
• Interfere with or disrupt the operation or security of the Service.
• Upload or transmit viruses, malware, or other harmful code.
• Use automated systems to interfere with the operation of the Service.
• Scrape, copy, collect, or harvest information without written permission.
• Use the Service for fraudulent, unlawful, or unauthorized purposes.

2. Products and Product Information

Alishan offers winter and cold-weather products, including but not limited to:

• Blankets and throws.
• Warm bedding products.
• Winter comfort products.
• Cold-weather home products.
• Other seasonal products designed for warmth and comfort.

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, specifications, availability, and other information displayed on the Service are accurate and up to date.

Actual colour, appearance, texture, size, or other characteristics may vary slightly due to screen settings, lighting, photography, manufacturing variations, or other factors.

We reserve the right to update product information, specifications, prices, and availability where necessary.

Nothing in these Terms affects your statutory rights as a consumer.

3. Product Availability

All products are subject to availability.

We may limit the quantity of products available for purchase and may discontinue products at any time.

If a product becomes unavailable after you place an order, we will contact you where reasonably possible and, where applicable, provide a refund for any payment already made.

4. Orders

When placing an order through our Service, you agree to provide accurate, complete, and current information.

After submitting an order, you will normally receive an order confirmation by email.

An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted or dispatched.

We may refuse or cancel an order where:

• A product is unavailable.
• There is an obvious pricing or product information error.
• Fraudulent or unauthorized activity is suspected.
• The information provided is materially incorrect.
• We are unable to fulfil the order for reasons beyond our control.

If we cancel an order after payment has been taken, we will provide an appropriate refund in accordance with applicable law.

5. Prices and Payment

All prices displayed on our website will be presented in British pounds sterling (£) unless otherwise stated.

Where applicable, prices will include VAT and other taxes required by law.

Delivery charges and any additional applicable costs will be communicated before you complete your purchase.

We may change product prices from time to time. However, a price change will not affect an order already accepted by us, except where there has been an obvious error or where otherwise permitted by law.

We may use third-party payment providers to process payments securely. Your use of a third-party payment service may also be subject to that provider's own terms and policies.

6. Delivery and Shipping

We will provide information about available delivery options, estimated delivery times, and applicable delivery charges before you complete your order.

We will make reasonable efforts to deliver your order within the estimated delivery period.

Unless otherwise agreed with you, goods should generally be delivered without undue delay and, where applicable, within 30 days of the contract being entered into.

Delivery times may be affected by circumstances outside our reasonable control, including severe weather, courier delays, strikes, public holidays, customs procedures, technical problems, or other unforeseen events.

Customers are responsible for providing accurate delivery and contact information.

7. Cancellation and Returns

If you are a UK consumer purchasing goods online, you generally have a legal right to cancel your order within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

Where a valid cancellation applies, we will provide a refund in accordance with applicable law.

Unless the goods are faulty, damaged, incorrect, or otherwise not as required by law, you may be responsible for the direct cost of returning the goods where we have informed you of this before purchase.

We may reduce a refund where the value of the goods has been diminished because they have been handled beyond what is reasonably necessary to establish their nature, characteristics, and functionality.

Certain products may be excluded from the statutory cancellation right where permitted by law, including certain personalised or customised products or other legally exempt products.

For full details, please refer to our Refund and Returns Policy.

Nothing in these Terms limits or excludes any cancellation, refund, return, or other consumer rights that cannot legally be limited or excluded.

8. Faulty, Damaged, or Misdescribed Products

We are responsible for ensuring that products supplied to consumers comply with applicable UK consumer law.

Products should be:

• As described.
• Of satisfactory quality.
• Fit for their intended purpose.

If you receive a product that is faulty, damaged, incorrect, or not as described, please contact us as soon as reasonably possible.

Depending on the circumstances and your legal rights, you may be entitled to a repair, replacement, refund, price reduction, or other appropriate remedy.

9. Intellectual Property

Unless otherwise stated, all content and materials available on the Service, including logos, brand names, product images, photographs, graphics, designs, text, product descriptions, website layout, software, videos, and other website content are owned by or licensed to Alishan.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our content, trademarks, product images, designs, or other proprietary materials without prior written permission.

10. User Reviews and Content

Where permitted, customers may submit reviews, comments, photographs, or other content through the Service.

By submitting content, you confirm that:

• You have the right to submit the content.
• The content does not infringe another person's rights.
• The content is not unlawful, defamatory, abusive, threatening, obscene, or misleading.
• The content does not contain malicious software or harmful code.

You remain responsible for the content you submit.

By submitting content, you grant Alishan a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, and adapt that content for operating, promoting, and improving our Service, subject to applicable law.

11. Privacy

Your use of the Service may involve the collection and processing of personal information.

Our handling of personal information is explained in our Privacy Policy.

12. Disclaimer

The Service is provided on an "AS IS" and "AS AVAILABLE" basis to the fullest extent permitted by law.

We make reasonable efforts to keep information on the Service accurate and up to date. However, we do not guarantee that the Service will always be uninterrupted, completely accurate, error-free, or free from technical problems.

Nothing in these Terms excludes or limits any warranty, condition, right, or remedy that cannot legally be excluded or limited under applicable law.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Alishan shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the Service.

This may include loss of:

• Profits.
• Business opportunities.
• Data.
• Goodwill.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability relating to your statutory consumer rights.

14. Third-Party Services and Links

Our Service may contain links to third-party websites, payment providers, delivery services, social media platforms, or other external services.

These third-party services are not controlled by Alishan. We are not responsible for their content, availability, security, policies, or practices.

15. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by events beyond our reasonable control.

Such events may include:

• Severe weather.
• Natural disasters.
• Strikes or industrial disputes.
• Government actions.
• War or civil unrest.
• Major transportation disruptions.
• Courier or postal service failures.
• Internet or telecommunications failures.
• Other unforeseen events.

16. Changes to These Terms

We may update or revise these Terms from time to time.

Where changes are material, we may provide reasonable notice before the revised Terms become effective, where required by applicable law.

The updated Terms will be posted on this page with a revised "Last Updated" date.

Changes will not affect rights or obligations that have already arisen before the revised Terms become effective, except where otherwise required by law.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

If you are a consumer, you will also benefit from any mandatory consumer protection rights available to you under the laws that apply to your place of residence.

Nothing in these Terms is intended to remove or restrict any legal rights that you cannot legally waive.

Subject to applicable consumer protection law, the courts of England and Wales shall have jurisdiction over disputes arising from or relating to these Terms or your use of the Service.

18. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it valid and enforceable.

The remaining provisions of these Terms shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, Refund and Returns Policy, Shipping Policy, and any other policies published on the Service, constitute the agreement between you and Alishan regarding your use of the Service, except where additional terms apply to a particular product or service.

20. Contact Us

If you have any questions, concerns, or complaints regarding these Terms or your order, please contact us: