At Alishan, we are committed to providing our customers with a reliable, efficient, and convenient delivery experience. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

By placing an order with Alishan, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully received and confirmed.

Orders are generally processed and dispatched on business days only. Orders placed on weekends or UK public holidays will be processed on the next available business day.

During busy periods, seasonal promotions, sales events, or periods of unusually high order volume, processing times may take longer than usual.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you by email.

2. Shipping Rates and Delivery Estimates

Shipping charges are calculated based on your delivery address and the available shipping method and will be displayed at checkout before you complete your purchase.

Standard Shipping

The estimated delivery period begins after your order has been processed and dispatched.

Free Standard Shipping

Delivery estimates are provided as a guide and are not guaranteed. Actual delivery times may vary due to factors such as courier delays, severe weather, public holidays, strikes, or other circumstances beyond our reasonable control.

3. Shipping Locations

We currently deliver orders to addresses within the United Kingdom only.

At this time, we do not offer international shipping.

If our shipping destinations change in the future, we will update this Shipping Policy accordingly.

4. Order Dispatch and Tracking

Once your order has been dispatched, we will normally send you a shipping confirmation email.

Where tracking is available, the email will include the relevant tracking information.

Please allow up to 24 hours after dispatch for tracking information to become available or for the tracking status to update.

You can use the tracking information provided to monitor the progress of your delivery.

5. Delivery Delays

We make every reasonable effort to deliver orders within the estimated delivery timeframe.

However, delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

• Courier or postal service delays.
• Severe weather conditions.
• Public holidays.
• Strikes or industrial action.
• Transportation disruptions.
• Incorrect or incomplete delivery information.
• Other unforeseen circumstances.

If your delivery is significantly delayed, please contact us with your order number so that we can assist you and, where appropriate, investigate the matter with the delivery provider.

Nothing in this policy affects your statutory rights under applicable UK consumer law.

6. Damaged or Incorrect Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, please provide photographs of the damaged packaging and/or product together with your order number. This will help us assess the issue and work towards an appropriate resolution.

If you receive an incorrect product or an item that does not match your order, please contact us promptly so that we can investigate and assist you.

Any applicable remedies will be provided in accordance with our Refund and Returns Policy and applicable UK consumer law.

7. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

• Full name.
• Delivery address.
• Postcode.
• Email address.
• Contact telephone number, where required.

Alishan cannot be held responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer.

If you notice an error in your delivery information after placing an order, please contact us immediately. We will make reasonable efforts to assist, but we cannot guarantee that changes can be made once an order has been processed or dispatched.

8. Delivery Attempts and Missed Deliveries

Our delivery partners may make one or more delivery attempts depending on their delivery procedures.

If delivery cannot be completed because nobody is available, the address is inaccessible, or other circumstances prevent delivery, the courier may provide instructions for redelivery or collection.

Customers should follow any instructions provided by the relevant delivery provider.

If an order is returned to us because it could not be delivered due to incorrect or incomplete information supplied by the customer, additional shipping arrangements may be required.

9. Lost or Missing Orders

If you believe your order has been lost or has not arrived within the expected delivery timeframe, please contact us with your order number and delivery details.

We will make reasonable efforts to investigate the delivery status with the relevant courier or delivery provider.

Where required by applicable UK consumer law, we will provide the appropriate remedy.

10. Changes to This Shipping Policy

We may update or revise this Shipping Policy from time to time to reflect changes to our services, delivery arrangements, or applicable legal requirements.

Any updates will be published on this page and will include a revised "Last Updated" date.

Where required by applicable law, we will provide appropriate notice of material changes.

We encourage customers to review this page periodically for the latest information.

11. Contact Us

If you have any questions about this Shipping Policy, your order, or your delivery, please contact us:

Thank you for choosing Alishan. We appreciate your trust and are committed to providing a reliable, convenient, and professional delivery experience.